HomeMy WebLinkAbout10C - Comm. Advisory Committee Report
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MEETING DATE:
AGENDA #:
PREPARED BY:
CITY COUNCIL AGENDA REPORT
May 15, 2006 iY
10C
Frank Boyles, City Manage
AGENDA ITEM:
CONSIDER APPROVAL OF A REPORT FROM THE COMMUNICATIONS
ADVISORY COMMITTEE
DISCUSSION:
Introduction
The purpose of this report is to provide an update to the Council regarding the
activities of its Communications Advisory Committee.
Historv
The Communications Advisory Committee was formed by the City Council to
facilitate better day-to-day two-way communication, foster great customer
service and enhance community identity. Committee members include
Councilmembers LeMair and Millar, and residents Cindy Whitehair and Bret
Borth. Nathan Oster and I provide staff assistance.
Current Circumstances
The Communication Advisory Committee is working on the following projects:
Branding
From both a customer service and community identity perspective, the
committee is attempting to identify the most effective means of
promoting the community. In this regard, the committee has concluded
that it wants to integrate its efforts with those of the Long-Range
Planning Committee next year when the 2030 Vision is updated.
Developer/Builder Forum
The committee recognizes that quality development in the community
depends upon effective working relationships between developers,
builders and the city. In an effort to learn how we can improve this
relationship, a half-day forum is being scheduled. The forum will
provide an opportunity for builders, developers and the staff to share
insights with one another. From the forum information, staff will be
able to modify processes, forms and checklists, and resources to better
serve the development community.
Customer Creed
The committee wants the Prior Lake "customer" to know what kind of
service he or she can expect. Accordingly, a one-sentence "creed" is
being developed, which will be placed on large, tasteful banners for
display in our public buildings.
Customer Service Standards
We all know what good customer service is when we see it.
Unfortunately, it is not presently defined anywhere in the city's
personnel policy for the benefit of new city employees. The standards,
once adopted, will be part of the personnel policy that applies to all
www.cityofpriorlake.com
I :\COUNCIL IJ\GNRPTS\2006\051506~u:91~~V .14~t.9OF'ax 952.447.4245
ISSUES:
FINANCIAL
IMPACT:
ALTERNATIVES:
RECOMMENDED
MOTION:
employees. We also want to use the standards to celebrate and
reward employees who exhibit great customer service.
The activities outlined above are of great importance to our customers, the City
Council and staff. Accordingly, we are working to keep staff members involved
in each of these efforts through committees they may serve upon or through
the opportunity to submit comments and suggestions.
Upon receiving the report, the Council should determine if the committee's
direction corresponds with the City Council's preferences. I believe that
Councilmembers LeMair and Millar will offer comments to augment this report.
Funds for training, signage, the forum and the like will be drawn from the
approved 2006 budget.
1. Receive and file this report.
2. Take no action.
Alternative #1.
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Report. COC