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HomeMy WebLinkAbout01(A) - Employee Survey Results ReportEMPLOYEE SURVEY RESULTS September 10, 2024 PriorLakeMN.gov Employee Overview •Total full and part time regular employees: 118.85 •# of supervisors: 29 •Largest department Public Works (39.63 FTE) •Tenure: ✓48% -4 or less years (most in Police Department) ✓26% -5 to 10 years ✓26% -over 10 years (most in Public Works) 2 PriorLakeMN.gov Overview •Spring 2024 •27 questions •Engagement, Culture, Support •5 options - strongly agree to strongly disagree •By department (Admin, Com Dev, Finance together) •104 responses 3 88% response rate ENGAGEMENT def: the extent that employees feel a connection to the organization, are committed to their work, and put in the extra effort to promote the effective functioning of the entire organization PriorLakeMN.gov Engagement • A score between 70%-100% considered high. •Scores in this range mean employees are: ✓Committed to organization and team ✓Enthusiastic about work-related tasks ✓Willing to go above and beyond ✓Proactive in problem solving ✓Communication lines open 5 79.8% engagement score PriorLakeMN.gov Sample Questions - Engagement •I enjoy my job and look forward to coming to work every day. •I receive the training and tools I need to successfully do my job. •My job makes good use of my skills and abilities. •I feel genuinely appreciated by the City for my efforts. 6 PriorLakeMN.gov Engagement Score by Department 7 PriorLakeMN.gov Engagement 8 PriorLakeMN.gov Net Promoter Score •Measures employee satisfaction and loyalty •‘Promoters’ vs. ‘Detractors’ •Score 50-70 considered excellent •80-100 best in class 9 70 net promoter score PriorLakeMN.gov Q7: I would recommend working for the City to my family, friends, and professional networks. 10 CULTURE PriorLakeMN.gov Culture •Two-thirds of employees cite a good company culture as one of the reasons they elect to stay in their jobs (Glassdoor) •Collective “personality” of an organization that reflects values, behaviors, and norms of how business is done •Plays a significant role in employee satisfaction •Range between 1 – 5 ✓1 – 2.4 negative attitude about culture ✓2.5 – 3.4 neutral attitude ✓3.5 – 5 positive attitude 12 3.81 culture rating PriorLakeMN.gov Sample Questions - Culture •There is a sense of collaboration and respect among colleagues. •City leaders promote a positive, respectful work culture. •The City as a whole is headed in the right direction. 13 PriorLakeMN.gov Culture Rating by Department 14 SUPPORT PriorLakeMN.gov Support •Employees who feel supported by their supervisors put in greater effort to accomplish their tasks and more likely to stay •More than half of people who leave their jobs do so because of their relationship with their supervisor (Forbes) •Results in this category overwhelmingly positive •Scores 1 (low) to 5 (high) 16 4.18 support score PriorLakeMN.gov Sample Questions - Support •I am valued and supported by my supervisor. •My supervisor cares about me as a person. •My supervisor involves employees in decisions affecting my department and new ideas are encouraged. 17 PriorLakeMN.gov Support Score by Department 18 PriorLakeMN.gov Highest Rated Questions 19 •Q21: I am valued and supported by my supervisor. 87.23% strongly agree or agree •Q26: My supervisor manages with respect and tolerance and creates a positive team atmosphere. 88.3% Strongly agree or agree PriorLakeMN.gov Lowest Rated Questions •Q14: I am satisfied by the level of communication and transparency by City leaders. 12.24% disagree or strongly disagree •Q15: I believe City leaders value and prioritize the interests of employees when making decisions. 16.32% disagree or strongly disagree 20 OPEN ENDED QUESTION PriorLakeMN.gov Themes •65% of open-ended responses implied positivity •Over-all, employees enjoy working for the City •Supervisors are doing a great job! •Compensation and benefits are a concern •Growth opportunities •Communication and information sharing need work 22 PriorLakeMN.gov Current Activities •Revamped performance evaluation process around core values •Two annual employee luncheons •Years of service recognition •Welcome swag bag for new employees •90-day check-in with HR and new employees •Employee wellness room •Walking treadmill desks •Wellness committee with 4 events annually •Hire month “treats” 23 PriorLakeMN.gov Next Steps •Probe into the areas where we rated lower •Consider options to collect further input in these areas ✓More detailed survey on issue areas ✓Focus groups ✓Supervisor brown bag •Annual all staff meeting •Conduct survey on a regular basis every 2–3 years 24 QUESTIONS?