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HomeMy WebLinkAbout10A - Planning Commission Appointment AGENDA ITEM: DISCUSSION: ISSUES: ALTERNATIVES: RECOMMENDED MOTION: 16200 Eagle Creek Avenue S.E. Prior Lake, MN 55372-1714 CITY COUNCIL AGENDA REPORT ~::-ber16.2006 ~~~ Frank Boyles, City Managir~ CONSIDER APPROVAL OF A RESOLUTION APPOINTING G. BRYAN FLEMING TO THE PLANNING COMMISSION FOR A THREE-YEAR TERM EXPIRING OCTOBER 31, 2009. Introduction The purpose of this agenda item is to appoint an individual to fill the vacancy created by Tony Stamson's resignation. Historv The City Council has established nine-year term limits for Planning Commissioners. Tony Stamson has served for nine years creating one vacancy on the Commission. Notices were placed in the Prior Lake American, This Week and the City Website announcing a vacancy on the Commission. Current Circumstances Three applications were received and are attached for City Council information. An interview committee consisting of Planning Commission Vice- Chair Vaughn Lemke, Councilmember Chad LeMair, Planning Director Jane Kansier and myself interviewed the three candidates. All three candidates offered positive assets to the Planning Commission. The interview committee is recommending the appointment of G. Bryan Fleming for the following reasons: Mr. Fleming was the most prepared interviewee demonstrating an understanding of the role of the Planning Commission. Mr. Fleming appears to be capable of assimilating the Comprehensive Plan and Zoning Ordinance to become an effective commissioner. Mr. Fleming's schedule will allow him to achieve the standards for advisory committee members. Conclusion The Council should determine if it concurs with the recommendation of the interview committee. The interview committee believes that the Planning Commission can benefit from Mr. Fleming's knowledge of city government and detailed, but team- oriented approach to local government issues - particularly the types of which are the responsibility of the Planning Commission. 1. Adopt a resolution appointing G. Bryan Fleming to a three-year term to the Planning Commission which expires October 31, 2009. 2. Take no action. As determined by the Council. www.cityofpriorlake.com ""\;,mpPfcrrl'e0992:447.4230 / Fax 952.447.4245 16200 Eagle Creek Avenue S.E. Prior Lake, MN 55372-1714 RESOLUTION 06-xxx A RESOLUTION APPOINTING G. BRYAN FLEMING TO THE PLANNING COMMISSION TO A TERM EXPIRING ON OCTOBER 31, 2009 Motion By: Second By: WHEREAS, Members of the Planning Commission may serve up to three (3), three-year terms before reaching their term limit; and WHEREAS, Tony Stamson has served nine years on the Planning Commission creating a vacancy by virtue of the term limit; and WHEREAS, In accordance with the bylaws, applications were solicited through the newspaper and Website; and WHEREAS, A subcommittee interviewed three candidates for the vacancy and has made an appointment recommendation to the City Council. NOW THEREFORE, BE IT HEREBY RESOLVED BY THE CITY COUNCIL OF PRIOR LAKE, MINNESOTA as follows: 1. The recitals set forth above are incorporated herein. 2. G. Bryan Fleming is hereby appointed to a three-year term on the Planning Commission commencing Novemb~r 1, 2006, and expiring October 31, 2009 3. The term limit for Bryan Fleming shall be nine years or until October 31,2015. PASSED AND ADOPTED THIS 16th DAY OF OCTOBER, 2006. YES NO Haugen Haugen Dornbush Dornbush Erickson Erickson LeMair LeMair Millar Millar Frank Boyles, City Manager I\COUNC!L\RESOLUTI\ADMiNRES\2006\ 1 P!ann~~~~~~~~~t~DOC Phone 952.447.4230 / Fax 952.447.4245 G. Bryan Fleming 2815 Pine View Drive NW Prior Lake, MN 55372 July 21, 2006 Charlotte Green City of Prior Lake Administrative Offices 16776 Fish Point Road SE Prior Lake, MN 55372 Dear Ms. Green, This correspondence serves to formally express my interest in being considered for the upcoming Planning Commission vacancy at the City of Prior Lake. After careful consideration and consultation with members of the local community, my interest in this position is strong. As indicated on the attached resume, I have extensive experience and success as an educator, administrator and community leader. Throughout my career, I have consistently demonstrated excellent organizational and communication skills, a high attention to detail, the ability.to think and plan as a visionary, and the ability to lead and motivate members of multiple audiences in an inclusive manner. I also possess a deep commitment to the professional development of self and others. These attributes have contributed to my success throughout my professional tenure, and combine to make me an ideal candidate for the Planning Commission. Most importantly, I believe passionately in the power of representative democracy - the synthesis of perspectives is critical as Prior Lake endeavors to strengthen its sense of community. The opportunity to serve and represent Prior Lake residents at the Planning Commission level is not to be taken lightly, and I am fully prepared to function as an active, effective City representative. I look forward to visiting with the City Council to discuss how my leadership attributes would best serve the City of Prior Lake. Kind Regards, G. Bryan Fleming Od-9 6 : i),S (JfIf\. Advisory Board and Committee Application Form This application is for residents of Prior Lake interested in serving on an Advisory Board or Committee for the City of Prior Lake. Appointments are made by the City Council. Please return the form to the attention of Charlotte at cgreen@cityo:fPriorlake.com; or mail to the City of Prior Lake administrative offices, 16776 Fish Point Road SE, Prior Lake, MN 55372 Date: July 21, 2006 Name: G. BRYAN FLEMING Address: 2815 Pine View Drive NW Prior Lake, MN 55372 Phone (H): 952-233-8850 (W): 952-988-3423 E-mail: bfleming@b1akeschoo1.org OR bryan.fleming:@mchsLcom Please place a check mark in the box in front of the committee for which you are applying. Communications Advisory Committee Economic Development Committee Lake Advisory Committee Parks Advisory Committee X Planning Advisory Committee Traffic Safety Committee Tree Preservation Committee Briefly describe your qualifications including education, business and volunteer experience, including current job position. (Please attach resume). PLEASE SEE ATTACHED RESUME C:\DOCUMENTS AND SETTINGS\FRANK.PRlORLAKECH\LOCAL SETTINGS\TEMPORARY INTERNET FILES\OLK2A\PLANNING COMMISSION APPL PRlORLAKE 7 06.DOC 6/98 , - .. *" <II' , ~ What skills do you possess which will be beneficial in serving on this advisory body? As indicated on the attached resume, I have extensive experience and success as an educator, administrator and community leader. Throughout my career, I have consistently demonstrated excellent organizational and communication skills, a high attention to detail, the ability to think and plan as a visionary, and the ability to lead and motivate members of multiple audiences in an inclusive manner. I also possess a deep commitment to the professional development of self and others. These attributes have contributed to my success throughout my professional tenure, and combine to make me an ideal candidate for the Planning Commission. Briefly describe your interest in this position and how you can serve the community: I believe passionately in the power of representative democracy - the synthesis of perspectives is critical as Prior Lake endeavors to sustain its strong sense of community. The opportunity to serve and represent Prior Lake residents at the Planning Commission level is not to be taken lightly. As evidenced by my service as a past City Councilmember, I am fully prepared to function as an active, fully engaged and effective City representative. Please list any references that we may contact: Name Phone or other contact information Andy Bessette, COO, St. Paul Travelers 651-310-6557 Timothy Rose, President, T. Rose & Associates 612-371-4705 GreJl; Cleary, Prior Lake Resident 952-445-8639 Please indicate days and times you would be available for meetings: I will commit to being available per the schedule of the Planning Commission. My signature confirms that I recognize that my failure to sign or accurately complete this application, or if I falsify information in this application, I will automatically be disqualified from consideration or service. Signature: q. CBryan Pfemino If submitting this application electronically, it is acceptable to type your name in on the signature line in lieu of your written signature. As part of the committee selection process, written consent may be required to allow city representatives to make C:\DOCUMENTS AND SETTINGS\FRANK.PRIORLAKECH\LOCAL SETTINGS\TEMPORARY INTERNET FILES\OLK2A\PLANNING COMMISSION APPL PRIORLAKE 7 06.DOC 6/98 J_14~ 'Ar G. Bryan Fleming 2815 Pine View Drive NW Prior Lake, MN 55372 Tel 952.233.8850 Fax 952.988.3455 E-mail: bfleming@blakeschool.org Objective Educational Leadership Qualifications In Brief Demonstrated leadership in fiscal and organizational oversight, student management, program development and faculty evaluation; outstanding written and verbal communication skills; strong commitment to fostering academic success for under-represented student populations. Professional Experience The Blake School, Hopkins, MN Associate Director of Admissions 2000- Present Develop, refine and facilitate the School's PK-12 admissions process including: interfacing with current and prospective families, administering ability inventories, facilitating Admission Committees, identifying non-traditional assessment strategies, community outreach, diversity and strategic planning, internal and external communications. Hopkins Public Schools, Hopkins, MN Music Educator, Administrative Intern 1992-2000 Successfully developed and sustained an award winning middle-level instrumental (band) program at Hopkins North Junior High. Managed and allocated resources as Music Department Chair. Coached 7th grade Football and 8th grade Basketball. Established co-curricular ensembles for exceptional youth. Developed and implemented the S.T.R.I.V.E. (Saturday Test Review Intervention Valuing Education) program to enhance student success on Minnesota Basic Standards Tests. Collaboratively researched, developed and proposed implementation of an alternative middle school schedule. Assisted building leadership in planning, organizing, guiding, evaluating, and implementing school activities in the areas of building administration, curriculum instruction, communication, and staffing. .:. Professional Leadership Roles ~ Program Based Budgeting Committee ~ Use of Time Committee ~ Alternative Compensation Committee ~ Principal Search Committees ~ Hopkins Education Association 1995-2000 1998-1999 1998-1999 . 1997-2000 1993-1995 Albuquerque Academy, Albuquerque, NM Director of Bands & Jazz Studies, Director of Activities, Diversity Committee Chair 1988-1992 Developed and sustained quality instrumental (band) programs at the middle and upper schools. Tau~t guitar, vocal jazz, and music history courses. Provided programming and fiscal oversight for all co- curricular activities. Chaired the School's Diversity Committee with special emphasis on organizational climate, faculty support and curriculum audits. Professional Affiliations Conferences, Seminars & Continuing Ed. Education Professional & Personal References G. Bryan Fleming Member, The Principals' Center - Harvard University Adjunct Faculty, St. Mary's University of Minnesota Chair, Board of Directors for Sojourner Project, Inc. (2002-05) Chair, Board of Directors for Stages Theatre Company (2003-05) Director, Tubman Family Alliance Governing Board (2006) Member, Prior Lake City Council (2005) Member, Diversity Leadership Council - The Blake School Member, Center for Diversity Advisory Board -The Blake School NAIS People of Color Conferences; 1991,2000-2005 (New York, NY; Nashville. TN; Providence, Rl; Chicago, IL; Honolulu. HI; Miami. FL; Dallas, TX) Minnesota Independent Schools Conference, 2002 ("Children. Choice & Change ") Independent Schools Association of Central States Conference, 2004-05 ("See Schools Lead Through Curriculum "; "Curriculum: Create & Cultivate ") Minnesota Association of Independent Schools Conference, 2006 Saint Mary's University of Minnesota, 2000-2006 Adjunct - School of Graduate and Professional Programs ("Teaching Strategies for the Diverse and Gifted Classroom ") ("Teacher and the Law") M.A. Ed. Administration - St. Mary's University of Minnesota, 2000 (I'hesis: Defininfl. Identifying and Accommodating Giftedness in Under- reoresented Populations) "The Art & Craft of The Principalship" - Harvard University, 2000 (Harvard Graduate School of Education. Summer Institute) B.A. Music Education - University of New Mexico, 1986 Archbishop Riordan High School- San Francisco, CA., 1980 Furnished upon request. ~ '1 S:DO flt1. Advisory Board and Committee Application Form . This application is for residents of Prior Lake interested in serving on an Advisory Board or Committee for the City of Prior Lake. Appointments are made by the City Council. Please return the form to the attention of Charlotte at cgreen@cityowriorlake.com: or mail to the City of Prior Lake administrative offices, 16776 Fish Point Road SE, Prior Lake, MN 55372 Date: September 28, 2006 Name: Jeffrey T. Evens Address: 5443 Fairlawn Shores Trail SE, Prior Lake MN 55272 Phone (H): 952-447-5497 (W): 952-233-9364 E-mail: todawoods@integra.net Please place a check mark in the box in front of the committee for which you are applying. Communications Advisory Committee Economic Development Committee Lake Advisory Committee Parks Advisory Committee .{ Planning Commission Traffic Safety Committee Briefly describe your qualifications including education, business and volunteer experience, including current job position. (Please attach resume); Resident of Prior Lake for 13 years. Two year degree in Civil Engineering Technology. 21 years of experience in Civil Engineering working for and/or with numerous cities throughout Minnesota including 7 years at the City of Prior Lake. I served on numerous committees in the work place throughout my career. Former P.L.A.Y. Coach and Cub Scout Den Leader in Prior Lake. I am currently employed at the City of Shakopee, Mn as an Engineering Technician. C: \Documents and Settings \mtpeterson \Local Settings \ Temporary Internet Files \OLK9A \application . advisory board or committee.DOC What skills do you possess which will be beneficial in serving on this advisory body? Familiar with reviewing and preparing development plans and projects. Familiar with land surveying practices and terminology. Familiar with City ordinances and standards. Familiar with Planning Commission procedures and policies. Familiar with City Planning and Engineering department staff and procedures. Familiar with area developers, Consulting Engineers, Surveyors, etc. Knowledgeable with variances. I have reviewed and been involved in the construction of hundreds of residential and commercial developments throughout the state of Minnesota. Briefly describe your interest in this position and how you can serve the community: Serving on the Planning Commission interests me because it's a way for me to utilize my 21 years of experience and knowledge in Civil Engineering to help shape and plan for the future of Prior Lake. I have gained very useful knowledge and experience seeing fIrst hand numerous Cities around Minnesota make mistakes and have great success in the planning and development phases. It's time for me to step forward and serve. Please list any references that we may contact: Name Phone or other contact information Mr. Bob Beck 952-440-5050 Mr. Lani Leichty 952-890-0509 Please indicate days and times you would be available for meetings: Any night after 4:45 P.M. My signature confirms that I recognize that my failure to sign or accurately complete this application, or if I falsify information in this application, I will automatically be disqualified from com/deration or Service.Signature: /' ~-;{/ ~ If submitting this application electronically, it is acceptable to type your name in on the signature line in lieu of your written signature. As part of the committee selection process, written consent may be required to allow city representatives to make inquiries about you that are germane to the committee. Failure to provide such consent will be disqualification from further consideration. C: \Documents and Settings \mtpeterson \Local Settings \ Temporary Internet Files \OLK9A \application - advisory board or committee.DOC (.)cst- 9 S!l>Q f' /Y) . Advisory Board and Committee Application Form . This application is for residents qf Prior Lake interested in serving on an Advisory Board or Committee for the City' of Prior Lake. Appointments are made by the City Council. Please return the form to the attention of Charlotte at cgreen@cityofpriorlake.com: or mail to the City of Prior Lake administrative offices, 16776 Fish Point RoadSE, Prior Lake, MN 55372 Date: September 28, 2006 Name: Jeffrey T. Evens Address: 5443 Fairlawn Shores Trail SE, Prior Lake MN 55272 Phone (H): 952-447-5497 (W): 952-233-9364 E-mail: todawoods@integra.net Please place a check mark in the box in front of the committee for which you are applying. Communications Advisory Committee Economic Development Committee Lake Advisory Committee Parks Advisory Committee .t Planning Commission Traffic Safety Committee Briefly describe your qualifications including education, business and volunteer experience, including current job position. (Please attach resume)~ Resident of Prior Lake for 13 years. Two year degree in Civil Engineering Technology. 21 years of experience in Civil Engineering working for and/or with numerous cities throughout Minnesota including 7 years at the City of Prior Lake. I served on numerous committees in the work place throughout my career. Former P.L.A.Y. Coach and Cub Scout Den Leader in Prior Lake. I am currently employed at the City of Shakopee, Mn as an Engineering Technician. . C:\Documents and Settings\mtpeterson\Local Settings\Temporary Internet Files\OLK9A \application. advisory board or committee.DOC ~hi.~' " t'fl' ~, " ~ ~I I, t! it Jeffrey T. Evens WORK HISTORY (Cont) Engineering Technician IIUCADD Tech. - May 1990 to November 1993 SEH Inc., St Cloud, MN Construction inspection/management of municipal r~construction and private development projects. Design, layout, plan preparation and coordination of street reconstruction, and private development projects with the use of CADD and manual drafting. Produce and update city base maps for numerous communities. Design and inspection of septic systems. Conduct preliminary surveys with the use of a total station and data collector. Engineering Technician/Survey Crew Chief - May 1985 to May 1990 TKDA, St Paul, MN Supervise and coordinate preliminary surveys for municipal, highway, bridge, and railroad projects. Construction staking for private developments and numerous roadway projects. Coordinate, design, and prepare municipal and street construction plans with the use of CADD and manual drafting. Prepare feasibility reports, cost estimates, specifications, and bidding documents for various municipal projects. Engineering Intern- May, June, July 1984 and February, March 1985 City of St. Cloud, MN Construction staking and inspection for a large bridge and'street construction project. Conduct field surveys for record drawings. EDUCATION Civil Engineering Technology: St. Cloud Technical College, Graduate 1984 32 general credits: St. Cloud State University, 1980-1982 High School diploma: Sauk Rapids, MN - Graduate 1980 COMPUTER SKILLS Working knowledge and experience with the following Engineering/Office computer software and applications: > AutoCadd > ArcView GIS > Autodesk Land Development > Eagle Point with RoadCalc > Microsoft Office > Excel, Word, Power Point, Access 2 .. Jeffrey T. Evens 5443 Fairlawn Shores Trail S.E.. Prior Lake, MN 55372 Home (952) 447-5497 Work (952) 233-9364 Email- todawoods@intelmLnet QUALIFICATIONS . Graduate from St. Cloud Technical College in Civil Engineering Technology. .21 years experience in Civil Engineering, including over 8 years as a Project Coordinator/Engineering Technician IV at two metro cities and over 12 years as an Engineering Technician/Survey Crew Chief in the private sector. . MnOOT Certified in Grading and Base II, Bituminous Street II, Concrete Field II, and Aggregate Production I. . U of M/MnDOT Certified in Site Management and Inspector/Installer as an Erosion Control/Sediment Control Specialist. WORK HISTORY Engineering Technician IV - May 2006 to present CIty of Shakopee, IIN Construction inspection/management of various municipal projects. Review of commercial and residential construction/grading plans for preliminary and final plat approval. Design, layout, plan preparation and coordination projects. Prepare specifications, feasibility reports, cost estimates, bidding documents, and contract administration. Technical Services Coordinator - March 2002 to April 2006 Bolton & lIenk, Inc., Bumsvllle. IIN Construction coordination/management of municipal projects for various communities. Supervision, training and mentoring of construction field staff. Review of final construction plans and specifications for quality assurance/quality control. Review of construction/grading plans for preliminary and final plats for various communities. Coordination and management of various engineering projects. Coordinate and manage record drawings. Project Coordlnator- February 2001 to March 2002 City of Maple GlOve, MN Project coordination and construction management of municipal street reconstruction and rehabilitation projects. Coordination of engineering projects including design, layout, plan preparation, specifications, cost estimates, bidding documents, contract administration, and consultant coordination. Coordinate and produce maps, records drawings, and projects using GIS and CADD applications. Review of certificates of survey for engineering related issues. Engineering Technician IV - November 1993 to February 2001 City of Prior Lake, MN Construction inspection/management of street reconstruction projects. Review of commercial and residential construction/grading plans for preliminary and final plat approval. Design, layout, plan preparation and coordination of street reconstruction projects. Prepare and calculate assessment rolls, specifications, feasibility reports, cost estimates, bidding documents, and contract administration. Research and assist in the preparation of engineering related city council agenda items. Assist in preparation of the City 5-year C.I.P. Supervision of other department staff members. Coordinate and maintain department record drawings and base maps with the use of Cad and GIS. Conducted preliminary and construction surveying. 1 Jeffrey T. Evens CE:RTIFICATES AND ACHIEVEMENTS · MnDOT Certified in the following: Grading and Base level II Bituminous Street level II Concrete Field level II Aggregate Production I · Certified U of M Erosion Control/Sediment Control Specialist in Site. Management and Inspector/Installer. · Elected as BMI "Employee of the Month" in November 2002. · Elected by my peers at the City of Prior Lake as their Union President for 3 terms. · Served on several committees, such as BMI Plan Standards Committee and Construction Services Committee, City of Maple Grove IS Steering Committee and GIS Users Group, City of Prior Lake Labor Management Committee, Employee Council, and Scott County GIS Users Group. · Attended numerous training seminars such as Effective Supervising, Dealing with Difficult People, Effective Management, Customer Service, Traffic Fundamentals, Construction/Utility Inspection, and Safety. · Former MPCA certified inspector/designer - ISTS (Individual Sewage Treatment Systems) 1991 to 1997. VOLUNTEER EXPERIENCE Teaching and volunteering my time and talents at church. Assistaht coaching for Prior Lake baseball. Former Cub Scout den leader/Assistant Cub Master. HOBBIES Spending time with my family, being in the outdoors, hiking, home improvements projects, landscaping, fishing, and hunting. 3 vc;r -, 1;3 () p rr- Advisory Board and Committee Application Form This application is for residents of Prior Lake interested in serving on an Advisory Board or Committee for the City of Prior Lake. Appointments are made by the City Council. Please return the form to the attention of Charlotte at cgreen@cityofpriorlake.com; or mail to the City of Prior Lake administrative offices, 16776 Fish Point Road SE, Prior Lake, MN 55372 Date: 09/29/2006' Name: William J. Wildes Address: 16261 Itasca Ave SE, Prior Lake, MN 55372 Phone (H): (952) 226 6907 (W): (952) 948 5490 William _ Wildes@the-connection.com E-mail : Please place a check mark in the box in front of the committee for which you are applying. Communications Advisory Committee Economic Development Committee Lake Advisory Committee Parks Advisory Committee X Planning Commission Traffic Safety Committee Briefly describe your qualifications including education, business and volunteer experience, including current job position. (Please attach resume). Summary of qualifications: -Business professional with over 18 years of experience. -Lived in Prior Lake for 3.5 years. -Worked in Prior Lake for 2 years. -Wife is small business owner in Prior Lake. -Hold an MBA from Southern Methodist University. -Volunteer work includes coaching baseball for PLAY, teaching Sunday School, and driving truck for church food shelter. -Current job position involves leading team in planning and analysis. -Please see my resume for professional accomplishments. What skills do you possess which will be beneficial in serving on this advisory body? I have strong analytical and communication skills. I use these to skills in concert to solve problems. Not only can I use my analytical skills to find solutions to problems, but I also use my strong communication skills to explain the logic behind the answer and obtain buy-in. C:\Documents and Settings\cgreen\Local Settings\Temporary Internet Files\OLK5A \application . advisory board or committee (2).DOC Briefly describe your interest in this position and how you can serve the community: I am interested in this position, because I am. interested in the future of the community. I would be able to serve best by bringing my background of planning and solving problems to the table. I also have lived in other communities throughout my life and can bring in ideas from these towns. Please list any references that we may contact: Phone or other contact information Please indicate days and times you would be available for meetings: Saturdays and all evenings. ~ signature confirins that I recognize that my failure to sign or accurately complete this application, or if I falsify information in this application, I will automatically be disqualified from consideration or service. Signature: William J. Wildes If submitting this application electronically, it is acceptable to type your name in on the signature line in lieu of your written signature. As part of the committee selection process, written consent may be required to allow city representatives to make inquiries about you that are germane to the committee. Failure to provide such consent will be disqualification from further consideration. C:\Documents and Settings\cgreen\Local Settings\Temporary Internet Files\OLK5A \application . advisory board or committee (2).DOC .. 1 ,ElL. ..',;,'h. 1&..,.." William J. Wildes WilliamWildes@hotmail.com 16261 Itasca Avenue Southeast - Prior Lake, Minnesota 55372 - (612) 730-5147 OBJECTIVE: Position in Business Management and/or as a Business Analyst QUALIFICATIONS PROFILE . Business Manaaement professional; focus in Business Analysis I Process ImDrOyement . Provide LeadershiD and expertise; Build and Direct Teams of Analysts & Others . EXDerlenced Business Analyst; improve efficiency; Consistently Save Time I Resources . Skilled Communicator/negotiator; EasilY Navlaate Throuah Larae COl'Doratlons . Masters Degree in Business Administration and Bachelor of Arts Degree in Mathematics Skilled and talented in: Calculating, forecasting & analyzing varied business operations, dynamics, technology and best practices Identify creative and effective means to resolve problems, improve operations and increase profitability SELECTED RESPONSIBILITIES & ACCOMPLISHMENTS . Hired and trained managers, analysts and senior analysts in a United Health Group Company . Director of Workforce Management; added value to 7 business units across 9 service centers . Provided leadership and directed a team of managers and analysts at Sitel Corporation . Analyzed varied business operations, dynamics, technology and best practices . Developed capacity planning models; wrote a procedure manual for call center management including operations, forecasting, scheduling and traffic analysis at Pricewaterhouse Coopers . Senior business analyst & workforce manager at National Reservations Budget Rent-A-Car . Created a "Migration Model" to forecast activity, volume and resource needs that was utilized to develop a company strategy for closing and opening multiple call and service centers . Initiated/piloted/managed a project that changed procedures and increased business PROFESSIONAL EXPERIENCE THE CONNECTION, Burnsville, MN Manager of Workforce Management Lead team of analysts to plan workload of 900 employees over 5 sites. Create long and short term forecasts, schedules, and intraday plans. Analyze past performance and make changes to assumptions. Create efficiencies in the workforce. 8/2006 to Present MYSTIC LAKE CASINO HOTEL, Prior Lake, MN 6/2004 to 8/2006 Reservation Supervisor & Analyst . Direct, monitor and audit reservation operations to ensure accuracy, efficiency and maximize business results for a department of 30 customer service representatives .. Conceived/piloted a project that changed reservation standards from arbitrary reservation numbers to one based on call type and labor hours resulting in a 5% increase in reservations . Aligned resources/rewarded staff performance; increased call rate & service delivery 2% annually . Created project plans; compiled/analyzed daily metrics; developed forecasts to improve performance; managed/developed a team of customer service representatives to achieve a quality service score of 95% UNIPRISE (A United Health Group Company), Minnetonka, MN 2003 to 2004 Planning & Scheduling Manager & Business Analyst Manager . Managed a team of senor service center analysts responsible for operational planning, demand, forecasting and capacity planning/scheduling for 12 facilities and 2600+ agents . Hiredltrained managers & senior analysts/analysts; maintained service goals with fewer resources . Defined roles/responsibilities resulting in vastly improved intemal and extemal communications . Developed forecasts with 98% accuracy rates; created centralized workforce management system . Reorganized work schedules, reduced labor and significantly improved customer service William J. Wildes Page 2 SITEL CORPORATION, Omaha, NE 2002 to 2003 Director of Workforce Management & Business Consultant . Managed/developed a management & analyst team that analyzing resource needs . Provided executive level strategic leadership & direction in workforce management functions . Liaison between 9 business units and executive management; provided consultation services related to operations, best practices, human resources, training and quality assurance PRICEWA TERHOUSE COOPERS CORPORATION, Dallas, TX 2000 to 2001 Business Consultant I Analyst . Analyzed and recommended management a new resource management infrastructure . Developed capacity planning model and sensitivity analyses that provided clients with information to improvelbalance service center capacity, customer base and activity volume . Conducted a. contact center assessment for sales, service and technical support divisions of a major machinery manufacturing company . Formulated maturity targets and developed recommendations to bring centers to targeted maturity levels for a major communications company BUDGET RENT-A-CAR, Carrollton, TX 1998 to 2000 Senior Business Analyst & Workforce Manager - National Reservations . Developed operational capacity and performance measurement plans for a call center organization spanning 7 sites, 1000 employees and handling 80,000 calls per day . Analyzed customer and service center data & identified trends that impact profitability . Collaborated with marketing, training, HR, IT and operations to develop proactive analyses . Led in the development and implementation???? of resource management plans as part of a major project team that opened 3 business operation centers and closed 20 . Developed tools and models that significantly improved efficiency in managing call volumes STREAM INTERNATIONAL, Carrollton, TX Resource Analyst, 1995 to 1998 RELATED EXPERIENCE MANAGEMENT INSIGHTS, INC., Dallas, TX 1989 to 1995 Manager - Customer Sales and Services Team Leader - Customer Sales & Services Front Line Service Center Analyst Customer Service Representative . Rapid promotions due to demonstrated competence and accomplishment . Reported directly to CEO; managed the efforts of 120 service center representatives EDUCATION & TRAINING SOUTHERN METHODIST UNIVERSITY, Dallas, TX Graduated: 1999 Degree: Master ofBusln8SS Administration . Bus. Adm. Program included Intensive studies In Management and Business Analysis . Program included: Marketing Management Strategies Operations Research Human Resources Accounting International Business Entrepreneurship UNIVERSITY OF NORTH TEXAS, Denton, TX Degree: Bachelor of Arts Minor: Computer Science Graduated: 1993 Major: Mathematics References Available Upon Request