HomeMy WebLinkAbout05 07 2018 Public Presented PaperworkHOOLIGAN'S EMPLOYEES AS CUSTOMERS:
Employees are welcome at Hooligan's after their shift. You must conduct yourself
appropriately at all times. You may not wear your Hooligan's shirt. Bring your own
shirt from home or if necessary we have loaner shirts in the office. There are no
free drinks after shifts. Do not discuss fellow employees, managers, customers or
other Hooligan's business with guests! Employees are to use discretion and not
become intoxicated after work hours!
GENERAL INFORMATION POLICIES :
1) Do not discuss tips in the presence of guests.
2) Handle all guest complaints immediately. If the problem is difficult to
handle, talk to a manager and let him/her handle it. We want the guest to
remember how the situation was resolved, not remember the problem or
mishandling of the situation. Studies show that a satisfred guest may tell 3
people about his experience while an unsatis{ied guest is likely to tell 11
people about their bad experience. How we handle a situation does make a
difference!
3) Employees are entitled to one 50% discount meal during their shift.
4) Friends or families of employees do not receive discount meals or drinks.
5) If you put a meal on a house account, please make sure the signature is
legible. Write the employee's name on the top of the slip!
6) Servers and bartenders are accountable for all money due on their shift.
Shortages will be the employees responsibility.
7) All voids, promo's and discounts must be approved by a manager.
S) ALWAYS check I.D.'s before serving liquor. NO EXCEPTIONS!! Serving
liquor to a minor is punishable by law.
9) If you are not working, you are not allowed in the kitchen, dish room or wait
station at any time. You may not come in to visit other employees while they
are working.
10) Never serve alcohol to a guest who is intoxicated. If the situation is difficult,
have a manager deal with it.
11) Servers and exposi "food up, food out!" regardless of whose table it is!!! Hot
food out every time!!
12) When on the line, keep your voices down!!! Customers can hear everything
when sitting at the tables in the bar. SHHHH!
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From: motohead5O <motohead50@aol.com>
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From: motohead50 <motoheadS0@aol.com>
To: motohead50 <motohead50@aol.com>
Date: Fri, May 4,20181:32pm
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Onlinc S.A.L.E.S Tralnlng Registratlon proceduie for Employees
1 Go to htt p://www.mlba.com
2 Click on "Menu" in the upper left corner, then click the arrow next to
"Training". and choose 'JRegistration/Go to Training,'3 If you have not registered for this course before. click on the
"lrlLBA Training Registrataon" button. (If you have already
registered for a course on mlba,com, click "Start Training,,and enter
the username and password that you registered with before and skip
to step 6.)4 Now fill out all the fields in the registration form, including your name,
email, and then choose a unique username and password.5 Click "Submit" at the bottom of the page6 Then it will ask what type of course you want to take, choose,,ON-
Sale" if you are a bartender or server, choose OFF-Sale if you are a
liquor store clerk.7 Now it will ask you if you have a credit code.8 Type in the credit code: XXXXK,O(X)O(X
The training will begin with multiple choice a pre-Test. Once you,ve answered all
the questions, the first of 10 video segments will begin, After each,video seqment,
3 or 4 test questions will appear below the video. you must answer them correctly
before moving on to the next segment. If the videos do not play or the test
questions do not appear, you may be using an out-dated browser, you can updateyour browser or you can take the course on another computer, lust login with the
username and password that you registered with, and you will be taken back to the
point where you left off, After the last video segment, there will be a post-test.
Answer all questions correctly and then you are complete. /The tralnhg should take
about t hour to complete.
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