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Home My WebLink AboutCommunications Advisory Committee 5/29/07 4646 Dakota Street S.E. Prior Lake, MN 55372-1714 ;.ed Ile\fll(';ommunications Advisory Committee Agenda Tuesday, May 29,2007 4:30p.m. 1. Update of the 2030 Vision and Strategic Plan II. Communication Update A. Regularized Feedback B. Building an E-News List C. Distribution of New 2030 Plan D. Building Permit Issuance Tracking E. Employee Newsletter III. Potential Next Topics A. Neighborhood Town Hall Meetings (Communication) B. Volunteerism Office (Safe and Healthy Community) C. Financial Gold Standards Report Card (Strong Financial Management) ADDED D. Neighborhood Outreach IV. Adjourn www.cityofpriorlake.com Phone 952.447.9800 / Fax 952.447.4245 4646 Dakota Street S.E. Prior Lake, MN 55372-1714 Communication Advisory Committee Agenda Tuesday, May 29, 2007 4:30 pm. 1. Update of the 2030 Vision and Strategic Plan II. Communication Update A. Regularized Feedback B. Building an E-News List C. Distribution of New 2030 Plan D. Building Permit Issuance Tracking E. Employee newsletter III. Potential next topics A. Neighborhood Town Hall Meetings (Communication) B. V olunteerism Office (Safe and Healthy Community) C. Financial Gold Standards Report Card (Strong Financial Management) IV. Adjourn www.cityofpriorlake.com Phone 952.447.9800 / Fax 952.447.4245 To help us continue to provide good customer service, we would like to know what you think. Please use this card to tell us how you feel about the programs and services that we provide. If you would like a response to your comments, please check here. 0 If you would like to receive weekly City news and updates in your e-mail, please check here. 0 Thank youl ~'r"\e;; pos~ .'IL' . Qc>;' ~ ." . /:!j ,,~ . -8- - ll' 4 .~ A!IlIiIi!llJP............ .~ 5 ~ """"""'" "ifNI V '''>WIS . I. if. "n .,,,.ii .... .Y I. ....... - ... .... "n- ..~.~.~ 'J':: 1."'. ... ...v-__ ~[L~ ~1~i':E;;;~~~.1 ZiP CODE ~ ~ 5 -; 2 Mail to: City Hall City of Prior Lake 4646 Dakota Street SE Prior Lake, MN 55372 What services or activities brought you in contact with the City of Prior Lake? o Animal Control o Building Inspections/Permits o Code Enforcement o Engineering o Fire/Rescue o Licensing o Meeting Room Use o Parks o Planning o Police o Recreation Programs o Streets/SewerlWater Maintenance o Water Billing o Other You can also submit your comments I online at www.citvoforiorlake.com. Yes No I o 0 Was our service prompt? o 0 W~s the staff courteous and helpful? o 0 Di1 the staff display a can-do attitude? How would tou rate overall performance? o Excellen 0 Good 0 Fair 0 Poor Comments? I I I I Your Name I I Address I I Phone (Home) I (Work) (Cell) I E-mail I --....... . ~ ; ........J I I Customer Service Principle: Perception is reality in the minds of every customer when it comes to experiencing service satisfaction Guess the Employee Each month we will have , interesting bits of information regarding one of the City employees. Guess who the employee is and get a prize! I Here are the clues for this month's employee: *Has worked here 5-10 years *Rides a Harley *Plays piano & guitar *likes gardening *Loves pizza of any kind (hot or cold) *Favorite Escape: Up north to cabin *Would never drive a mini- van ..... ...... ...... ...... ..... /. - ftft '. ~ We would like to introduce ourselves as the new customer service committee for the upcoming year- Angie Barstad, Connie Carlson, Cindy Kline & Nancy McGill. Our goal is to recognize and thank everyone for their exemplary customer service JltJ v+S over the years. With this monthly newsletter our intentions are to bring updated infor- mation to staff along with customer service reminders, suggestions and "something to ponder" in an upbeat, entertaining way. As you have noticed, our theme is puzzle pieces-meaning we are each unique and dif- ferent but together we all fit as one. You will see this theme throughout the year. Another item you will receive from the customer service committee is a birthday cookie some time during your birthday month. This is our way of thanking each of you for your ~ piece of the City puzzle. ~~p.arcmenc SpoCllishC-Adminiscraclion The following people make up the Administration Department: Frank Boyles, City Manager (14 years) Kelly Meyer, Assistant City Manager (8 years) Charlotte Green, Adminis- trative Assistant (2 years) Paul Snook, Economic Development Director (I year) Michael T. Peterson, Com- munications Coordinator (I year) Alice Baker, Receptionist (8 years) Department Customer Service Philosophies: "Under Promise; Over De- liver" "Listen & React Quickly" "Kill Them With Kindness" "You don't get a second chance to make a first impression" "T ry to understand another person's perspective and do what you can to provide op- tions or solutions" Department Description: Planning, organizing, directing and coordinating all City func- tions as provided for in State Law & authorized by the City Council. Interprets and exe- cutes ordinances and other directives of the City Council. Represents the City in local, metropolitan, and state activi- ties of interest to the community. Things you may not have known about this depart- ment: . Administration previ- ously consisted of a secretary, City Man- ager, & Asst. City Man- ager . This department is re- sponsible for the future development of Prior Lake. From bringing in new businesses to de- veloping the downtown "look". . Alice assists the Fire Department with all administrative tasks. . All communication tot from the press is done through this depart- ment. . Mike's part time cable assistant is named Egan. . Kelly does all City tran- sit coordination with surrounding communi- ties. ...... ....... ....... ........ ......... ........ ....... . 0a;e 2 -' Bi'C:s n' Pieces . Alice played receptionist as all Prior lake lakers Girls Kline for a demonstra- a child and attended cos- Hockey Games and pro- tion. metology school for I day. vides the commentary for . Fritz Shimota was spotted . Michael T. Peterson taught the Savage Cable driving a Chevy truck English as a professor at Channel. around town.... Brown College for 4 years. . Danette Moore is training WATCH FOR YOUR . He also has too many for the Twin Cities Mara- COOKIE IF YOUR skeletons in his closet to thon. BIRTHDAY IS IN count. (PRESSURE IS ON) MAY! . Charlotte was a "Little Miss . Jen Wittkopf is growing Apron Princess" at age 9 her hair for locks of and won a purple ribbon at love, a charity that uses the county fair for her pro- real hair for wigs for can- ject. cer patients. . Frank has a blog on the . POLICE have a secret City website that no one way of flushing their reads. He also videotapes men's toilets-Ask Cindy Some'C:hins 'C:o Ponder... After reviewing the following scenarios remember that we each have our own answers and as we reflect alone or in the company of others, we may find our answers change. This is as it should be. With these questions, our answers are not as important as whether we reach them in a way that brings us to better "Coming Hext Month" Department Spotlight: Building Department. If you think you know who "GUESS THE EMPLOYEE" is, email someone on the Customer Service Committee. understand both the issues and ourselves. Scenario # I : Walking along an empty street, you notice a wallet. It contains $5,000 in cash but no name or address. What would you do? Would it alter your decision if inside you found the name, address and picture Check out the winner of "Guess the Employee" and find out who the mystery employee was. look for clues for the next "Guess the Employee". We welcome any ideas and help- ful suggestions. Please no nega- tive as we are sensitive.. ..thanks for your support! of either a wealthy-looking young man or a frail-looking old woman? Scenario #2: If you were having difficulty on an important test and could safely cheat by looking at someone else's paper, would you do so?